|_pkNew||can some body give some idea please ??|
|[TK]D-Fender||kiwoneka, you need to add "nat=yes" and "canreinvite=no" to her entry and reload sip. Then have her place another call|
_pkNew, look in [source folder]/docs/queuelog.txt for the format and you'll know what to do with the data collected...
|_pkNew||well i dont know which event to count for incomming/answered/not answered calls|
can you explain the difference between the Connect and EnterQueue event ?
|[TK]D-Fender||_pkNew, Enterqueue is the line that states that the call has entered the queue (is the first line of detail). Connect tells you the hold time & who answered the call.|
|kiwoneka||can i make nat=yes a global setting|
|[TK]D-Fender||_pkNew, its all in the doc. please READ IT.|
kiwoneka, Only if that applies to your server as well (being behind a NAT of its own).
kiwoneka, If thats the case as well you have a LOT more work to do.
|kiwoneka||i am behind a fw|
|[TK]D-Fender||kiwoneka, Do the changes to her phone's entry and pastebin your [general] section.|
|jbot||it has been said that pb is a place to paste your stuff without flooding the channel - try http://pastebin.ca, or http://channels.debian.net/paste|
|_pkNew||yes i have read that file, but i'm still confused how the calculate the number of incomming/offered/answerd and not answered calls|
|Cinen||Has anyone experienced all sip commands disappearing from 1.4.4?|
|_pkNew||only if you can please explain me which event to count for which.....|
|Cinen||sip still works just no sip commands|
|[TK]D-Fender||_pkNew, incoming = total of "enterqueue". answered = # of "connect".|
_pkNew, count your abandoned, etc.
_pkNew, its all jsut a sum of differnt reason codes.
|_pkNew||yes thanks....thats right that its the sum of different codes, but i was confused about those events|
|[TK]D-Fender||_pkNew, the meaning of each is well defined in the readme there.|
|_pkNew||like connect and completeagent and completecaller shows somewhat the same thing, that is the call is connected and answered|
so i was not sure to take which event for answered call
|[TK]D-Fender||_pkNew, yes & no.|
_pkNew, connect = answered. the other 2 are to say who killed the call and state the duration. Thats for counting talk time.
and how do i find which agent got how many calls, like i want to calculate how many calls did agent_1 got ?
|[TK]D-Fender||_pkNew, I found I had 1 agent who seems to dump calls REGULARLY. and I mean a LOT. Hed have a whole pile of calls he'd grab & dum in < 2 seconds.|
_pkNew, we are not sure if its deliberate, or if he has a serious neurologicl condition on the answer button :)
|[TK]D-Fender||_pkNew, Connect tells you who answered. You should be READING THE DOC! :)|
_pkNew, Don't get lazy on me now!
_pkNew, And go check your queue log for some sample data
|_pkNew||yes but its not my fault, the document on queue_log on voip-info is not updated, it shows Connect(holdtime) only|
|[TK]D-Fender||_pkNew, I said the one in your SOURCE/DOC folder|
|_pkNew||yes, i just got the latest one, thanks :)|
|[TK]D-Fender||_pkNew, Here... no more excuses now! http://www.pastebin.ca/462217|